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Record of Compliments, Comments, Informal Complaints and Complaints for 2007
Service Gifts / Compliments
 Comments Suggestions/
Informal Complaints 		Complaints
Adult and Community Support Service 3 compliments 0 1 informal complaint re over run of staff meeting. 0
Nursery 10 compliments including:
“You have been so kind and caring throughout his time at White Lodge and always ready to listen even when I was babbling on. He has come on leaps and bounds and is now a very confident four year old. You have been patient and kind and I thank you form the bottom of my heart.”
 1: rectified re amount of therapy. 0 0
Treetops 4 gifts / 14 compliments including:
“We really don’t know how we would have survived the difficult times without your support”.
“You’re part of our extended family and we will miss you all.”
“Can you thank Dan for his prompt and excellent reassurance of Mrs X today. She was very upset and it helped speaking to him.”		 0 0 1 concern raised, considered by White Lodge to be sufficient for the complaints process to be followed. Resolved at stage 1.
Play & Leisure

5 gifts / 20 compliments including:
“You are a great bunch.”
“X has been to various play schemes in other boroughs which were not a patch on the one in Bucklands school. The staff are all friendly and really seem to enjoy the work they are undertaking, so it is a relief for parents to leave their children knowing that they will be well looked after, kept busy and happy.”
“To all the staff, you are all wonderful

 0 0 0
Domiciliary 20 gifts / 5 compliments including:
“I have to say that working at White Lodge has been an amazing experience. I can’t think of a better way to spend the day, in the company of such amusing, interesting children and working with so many warm, kind and enthusiastic colleagues. It really has been inspirational.”
“A big thank you for taking him swimming while I recuperated from my operation. This helped both of us: one, by keeping his routine with a sport that he loves, and two, by knowing he was well looked after.”		 0 0 1 formal complaint resolved at stage 2.
Family Link 6 compliments including:
“The best most positive thing about Family Link for me as a parent is that someone wants and loves our child – chooses to spend time with her.”
“I have always wanted him to join in with the rest of the world – his world has opened up as he is able to participate in activities he would not otherwise be able to.”		 1: Mrs W (re transferring missed links to other months) agreed this is possible subject to agreement between Family Link carer and Mrs W.
 0 0
General 0

0

  0  0
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