Privacy Policy

At White Lodge Centre we are committed to protecting your privacy. This page describes how White Lodge Centre collects and uses information about people who visit our website, donate to us, support us and are users of White Lodge Centre services.

How do we collect information?

You provide us with your details when you enquire about our activities, use our services, volunteer with us or make a donation. We may also receive information about you from third parties, for example from other professional agencies, or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

What personal information do we collect?

The types of personal information collected might include name, email address, postal address, telephone number and direct debit details.

Why do we collect this data?

  • We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities.
  • Although providing this data is voluntary, we may be unable to provide you with the service you require without this
Who we will share your information with?

We may pass your information to associated organisations for the purpose of completing tasks and providing services to you. We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies). We will not sell any information about your web browsing activity.  

Retention and Security

All details received through our online forms are stored in a secure and password protected database. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purpose for which it is used and to satisfy legal requirements.


Our website may include links to websites run by other organisations. White Lodge Centre is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

Cookies and anonymous data

We may collect and record information in order for us to understand more about how our site is used and in turn make sure the site reflects your needs. To do this we may send cookies to your computer. A cookie is a small file that contains information that allows us to recognise that you have used the site before, but will not contain any personal data.

By browsing our site, you are accepting our use of cookies. If you do not want cookies to be stored on your computer, it is possible to disable this function within your browser settings without affecting your navigation around our site.

Your consent

By providing us with your personal information you consent to the collection and use of that information for the purposes and in the manner described on this page.

Your Rights

  • You have the right to opt out of receiving communications at any time
  • Right of access – you have a right to ask for a copy of the information we hold about you and have any inaccuracies in your information corrected
  • You have a right to object to this data about you being held and a right to complain if you believe that this data is not being held for the purposes stated

If you wish to exercise any of these rights, please contact: or call 01932 567131

Changes to our privacy policy

We reserve the right to amend our privacy policy. The latest version is available on our website so please check from time to time. By continuing to use the website you will be deemed to have accepted any changes.


March 2018

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