1. Introduction 
    • White Lodge ("we," "us," "our") is committed to protecting your personal information and being transparent about how we collect, use, and store it.
    • This Privacy Policy outlines how we handle your data and rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 
  2. What Personal Data We Collect 
    • We may collect and process the following personal information: 
      • Name, job title, and contact details (email address, phone number, postal address) 
      • Demographic information such as postcode and preferences 
      • Financial information for donations and payments 
      • Information related to services you receive from us 
      • Website usage data (via cookies and tracking tools) 
      • Any other relevant details you provide 
  3. How We Collect Personal Data 
    • We collect personal data in several ways, including: 
      • When you visit our website and fill out a form 
      • When you donate or take part in fundraising 
      • When you register for events or services 
      • Through cookies and other online tracking tools 
      • When you contact us via email, phone, or in person 
  4. Legal Basis for Processing Data 
    • We process personal data based on the following legal grounds: 
      • Consent: When you opt in to receive communications from us 
      • Legitimate Interests: When we process data for fundraising, marketing, or improving services 
      • Contractual Necessity: When data is required to fulfil an agreement with you 
      • Legal Obligation: When we must comply with legal or regulatory requirements (e.g., HMRC for Gift Aid) 
  5. How We Use Your Data 
    • We use your data to: 
      • Provide and improve our services 
      • Process donations and Gift Aid claims 
      • Send updates about our work, fundraising events, and campaigns 
      • Manage our records and ensure compliance with legal obligations 
      • Conduct research to improve our impact 
  6. Who We Share Your Data With 
    • We do not sell your data. We may share your information with: 
      • Third-party service providers (e.g., email platforms, payment processors) 
      • Legal and regulatory bodies, when required by law
      • Fundraising platforms where you have consented to fundraising on our behalf 
  7. How We Protect Your Data 
    • We implement strict security measures to safeguard your data, including: 
      • Encryption and secure servers 
      • Access controls to limit who can view your data 
      • Staff training on data protection 
  8. Your Data Protection Rights 
    • Under UK GDPR, you have the right to: 
      • Access your personal data 
      • Correct inaccurate data 
      • Request the deletion of your data
      • Restrict or object to data processing 
      • Request data portability 
      • Withdraw consent at any time 
      • To exercise your rights, contact us at reception@whitelodgecentre.co.uk or call 01932 567131
  9. How Long We Keep Your Data 
    • We keep personal data only as long as necessary for: 
      • Legal or regulatory compliance 
      • Providing services and managing relationships 
      • Processing donations and financial records. When no longer required, data is securely deleted 
  10. Cookies & Website Tracking 
    • We use cookies to enhance your website experience.
    • You can manage or disable cookies through your browser settings.
    • For more details, see our Cookie Policy. 
  11. Links to Third-Party Websites 
    • Our website may contain links to external sites.
    • We are not responsible for their privacy policies and recommend reviewing them separately. 
  12. How to Contact Us & Make a Complaint 
    • If you have any questions or concerns about this policy, contact: 
      • Email: reception@whitelodgecentre.co.uk 
      • Phone: 01932 567131 
      • Postal Address: White Lodge, Hollway Hill, Chertsey, Surrey KT16 0FA 
      • If you believe we have mishandled your data, you can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. Our ICO registration number is: Registration reference: ZA479973 
  13. Changes to This Privacy Policy 
    • We may update this policy from time to time. Please check back for the latest version

This Privacy Policy was last updated on 29 January 2025.