- Introduction
- White Lodge ("we," "us," "our") is committed to protecting your personal information and being transparent about how we collect, use, and store it.
- This Privacy Policy outlines how we handle your data and rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- What Personal Data We Collect
- We may collect and process the following personal information:
- Name, job title, and contact details (email address, phone number, postal address)
- Demographic information such as postcode and preferences
- Financial information for donations and payments
- Information related to services you receive from us
- Website usage data (via cookies and tracking tools)
- Any other relevant details you provide
- We may collect and process the following personal information:
- How We Collect Personal Data
- We collect personal data in several ways, including:
- When you visit our website and fill out a form
- When you donate or take part in fundraising
- When you register for events or services
- Through cookies and other online tracking tools
- When you contact us via email, phone, or in person
- We collect personal data in several ways, including:
- Legal Basis for Processing Data
- We process personal data based on the following legal grounds:
- Consent: When you opt in to receive communications from us
- Legitimate Interests: When we process data for fundraising, marketing, or improving services
- Contractual Necessity: When data is required to fulfil an agreement with you
- Legal Obligation: When we must comply with legal or regulatory requirements (e.g., HMRC for Gift Aid)
- We process personal data based on the following legal grounds:
- How We Use Your Data
- We use your data to:
- Provide and improve our services
- Process donations and Gift Aid claims
- Send updates about our work, fundraising events, and campaigns
- Manage our records and ensure compliance with legal obligations
- Conduct research to improve our impact
- We use your data to:
- Who We Share Your Data With
- We do not sell your data. We may share your information with:
- Third-party service providers (e.g., email platforms, payment processors)
- Legal and regulatory bodies, when required by law
- Fundraising platforms where you have consented to fundraising on our behalf
- We do not sell your data. We may share your information with:
- How We Protect Your Data
- We implement strict security measures to safeguard your data, including:
- Encryption and secure servers
- Access controls to limit who can view your data
- Staff training on data protection
- We implement strict security measures to safeguard your data, including:
- Your Data Protection Rights
- Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request the deletion of your data
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time
- To exercise your rights, contact us at reception@whitelodgecentre.co.uk or call 01932 567131
- Under UK GDPR, you have the right to:
- How Long We Keep Your Data
- We keep personal data only as long as necessary for:
- Legal or regulatory compliance
- Providing services and managing relationships
- Processing donations and financial records. When no longer required, data is securely deleted
- We keep personal data only as long as necessary for:
- Cookies & Website Tracking
- We use cookies to enhance your website experience.
- You can manage or disable cookies through your browser settings.
- For more details, see our Cookie Policy.
- Links to Third-Party Websites
- Our website may contain links to external sites.
- We are not responsible for their privacy policies and recommend reviewing them separately.
- How to Contact Us & Make a Complaint
- If you have any questions or concerns about this policy, contact:
- Email: reception@whitelodgecentre.co.uk
- Phone: 01932 567131
- Postal Address: White Lodge, Hollway Hill, Chertsey, Surrey KT16 0FA
- If you believe we have mishandled your data, you can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. Our ICO registration number is: Registration reference: ZA479973
- If you have any questions or concerns about this policy, contact:
- Changes to This Privacy Policy
- We may update this policy from time to time. Please check back for the latest version
This Privacy Policy was last updated on 29 January 2025.